How we can help
Who takes care of IT when something goes wrong?
One colleague calls the internet provider, another looks for an account password, and the manager tries to find out why an application has stopped working. We take responsibility for the agreed systems, so employees know where to ask for help.
Help for employees
We handle requests about the computers, accounts and applications included in the service. We prepare access for new colleagues and remove it when they leave.
Systems administration
We manage updates, settings and scheduled checks. When an issue involves an internet, application or equipment supplier, we contact them.
Equipment and licences
We keep a record of equipment and licences. We explain what can still be used and what needs replacing.
Documentation and advice
We maintain the information needed to administer and hand over systems. Investment recommendations start with the problems found and your budget.
How we start
Review your systems
We list the equipment, applications and accounts, check available access and discuss recurring problems.
Prepare the handover
We agree what to transfer from your team or current supplier and which issues need attention before we start.
Begin administration
We agree support hours, contacts and response times, then track requests and work within the service.
What to prepare before the IT handover
Inventory, access and handover
Prepare a list of users, devices, locations and applications, together with current suppliers and licences. With your designated contact, we agree how administrative access and documentation will transfer from the current provider. Do not send passwords through the contact form.
Responsibilities and decisions
The proposal names the systems we manage, who approves access and changes, support hours and how incidents are escalated. Your company designates the person who approves purchases and priorities; application vendors retain responsibility for their own services. We maintain system documentation for a possible future handover as well.
How we price the work
The monthly proposal depends on users, devices, locations and the systems we manage. Support hours, visits and response time requirements also affect the price.
View plansWhat the proposal covers
We list licences, equipment and projects such as migrations separately from monthly administration. Any repairs needed before handover are discussed first.
Frequently asked questions
Can you take over from our current supplier?
Yes. We need an inventory, administrative access and information about existing services. We plan the transfer with the people involved to keep essential services running.
Do we still need someone responsible for IT internally?
That depends on your company size and needs. We can work with a designated contact or alongside an internal IT team. The proposal names who manages each system.
Is support available at all times?
Support hours and response times are agreed in the contract. A subscription does not automatically include 24/7 support or every on-site visit.
Projects and useful articles
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