How we can help
An IT issue gets passed between suppliers.
When an issue is passed between suppliers, the employee spends time explaining it again. We take the request, check the systems we manage and contact the right supplier if their help is needed.
Computers and applications
We check errors, access and settings for applications covered by the service. We guide users through the steps they need.
Accounts and access
We prepare accounts, reset access and configure devices for new colleagues with approval from the people responsible.
Remote support
With the user’s agreement, we connect to the device when an issue can be solved remotely. We explain what we check and change.
On-site work
When physical access is needed, we schedule a visit according to the agreed service. We record the solution for future requests.
How we start
Agree how to reach us
We agree support channels, the applications covered and who approves access changes.
Check the request
We gather the details and investigate. Priority depends on business impact and the agreed service.
Confirm the result
We check with the user that they can work again, keep a record and flag recurring issues.
How we price the work
User numbers, applications covered and support hours determine the proposal. Visits and response time requirements are agreed separately.
View plansWhat the proposal covers
We describe the requests covered and when the team can be contacted. Issues with third-party applications may require their supplier, whom we coordinate with where access allows.
Frequently asked questions
How quickly do you respond?
Response times are agreed in the contract according to request priority and support hours. Resolution time depends on the cause and any suppliers involved.
Can employees contact you directly?
Yes, through the channels agreed at the start. Access changes and purchases require approval from the company’s designated contact.
