How we can help
Small problems build up between visits.
A disk fills up, an update is postponed and the same error returns every week. Regular maintenance lets us check these issues with a record of previous work, rather than starting the diagnosis again each time.
System monitoring
We monitor available signals from the servers and equipment included in the service. We review alerts and decide which need action.
Updates and maintenance
We plan updates and scheduled checks. For important systems, we agree when changes can be made.
Fault diagnosis
We investigate faults in equipment covered by the service. If parts or replacement are needed, we explain the options and costs.
Maintenance records
We record what was checked, what changed and what still needs attention. Recurring problems can be tracked between visits.
How we start
Check the equipment
We list the systems to maintain and note existing problems.
Agree the schedule
We agree checks, updates and alert handling, along with support hours and visits.
Maintain and follow up
We complete scheduled checks, record the work and explain any repair or purchase needed.
What we agree in the IT maintenance contract
Equipment and scheduled checks
We agree which systems are covered and how often to check them before work begins. We specify updates, alerts to monitor and when systems can be stopped for maintenance. Available access and manufacturer support affect which checks can be performed.
Visits and maintenance records
We agree who receives alerts, how to report an incident and when an on-site visit is needed. Maintenance records show what was checked, what changed and what still needs attention. Parts, replacements and new projects have separate costs, presented before approval.
How we price the work
Monthly cost depends on equipment numbers and types, check frequency and on-site work. Older systems or existing faults may need repairs before we take them on.
View plansWhat the proposal covers
The proposal names the systems covered, support hours and response times. Parts, equipment and replacement projects are estimated separately. Continuous monitoring does not automatically include 24/7 support.
Frequently asked questions
Does maintenance include employee support?
It can, if included in the proposal. Maintenance checks system health, while helpdesk handles everyday employee requests. We can combine them in a subscription.
Can you visit our premises?
Yes, in Ploiesti, Prahova, Bucharest, Ilfov and nearby areas. Visit frequency, hours and costs are agreed for your location and service.
Does monitoring prevent every failure?
Some faults occur without warning. Monitoring helps us spot issues such as low storage, service errors and unavailable devices.
Projects and useful articles
Finding an unstable network fault without stopping production
The fault was isolated
View project
What an IT maintenance contract should cover
A practical checklist for responsibilities, support hours, preventive work, escalation and reporting.
Read the guide
Quiet IT monitoring: turning noise into useful incidents
Why frequent collection should not mean frequent messages, and how to report failure, progress and recovery.
Read the guide